Q: Where can I send a basket?
A: You can send a basket to a street or business address within the 48 continental US states only. We cannot ship to PO Boxes. You can send a basket to a street or business address within the 48 continental US states only. We cannot ship to PO Boxes.
All orders MUST have complete names, addresses, apartment or suite numbers, and phone numbers. No orders will be processed without this information. Please note, orders that are returned to the shipper because of incorrect or non-complete addresses will be assessed an additional $10 repacking fee plus the actual shipping rate to resend. No refunds will be given.
Q: What is the shipping and handling fee?
A: The shipping and handling for each basket is $9.50. Included is a handwritten note to the recipient (3 line maximum please) and a lovely shrink-wrapped basket with a bow which is guarantee to arrive in perfect condition.
Q: How long will it take for the recipient to receive the basket?
A: All orders will be processed and shipped with 3-5 business days of being placed. Orders are shipped FedEx Ground and take approximately 1-5 business days to arrive depending on final destination. You can therefore expect the basket to be delivered n 4-10 business days.
Q: What is your product substitution policy?
A: In the instance when a particular item shown in the basket is not in stock, we reserve the right to replace it with one of equal or greater value at no additional charge.
Q: Can I substitute an item in the basket or create a custom basket?
A: Unfortunately, at this time we cannot accommodate any special orders on Trader Joe’s Fan Gift Baskets; however, if you would like a customized basket that could feature some Trader Joe’s products, please contact Nikki at gifts@traderjoesfan.com directly and she will be happy to work with you.
Also note:
Any use of the Trader Joe’s Fan web site is subject to the user agreeing to the following TERMS AND CONDITIONS OF USE. Please read this document in its entirety before purchasing any item through the Trader Joe’s Fan web site. If you disagree with any portion of this document, you may not use the Trader Joe’s Fan web site and should exit immediately.
Without your consent, Trader Joe’s Fan will never sell or allow any third party access to your name, address, credit card information or other personal information except for the purpose of processing each order submitted through the Trader Joe’s Fan web site. We will however, release information to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Gift Services, Inc., our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
You agree to pay all credit card charges, including any tax and shipping charges, incurred by your use of this service.
YOU UNDERSTAND FURTHER THAT UNDER NO CIRCUMSTANCES SHALL TRADER JOE’S FAN, THE TRADER JOE’S FAN WEB SITE OR ANY OF THE COMPANIES LISTED IN THE TRADER JOE’S FAN SITE BE LIABLE FOR ANY DAMAGE TO YOUR COMPUTER OR YOUR SOFTWARE THAT MIGHT HAVE RESULTED HOWEVER DIRECT, INDIRECT OR INCIDENTAL FROM YOUR USE OF THE TRADER JOE’S FAN SITE OR ACCESS TO THE INTERNET.
Trader Joe’s Fan reserves the right to change the contents of this page and all pages in the Trader Joe’s Fan web site without notice. TRADER JOE’S FAN ITSELF OFFERS NO WARRANTIES OF ANY KIND FOR ANY PRODUCT SOLD THROUGH THE TRADER JOE’S FAN WEB SITE. And, although we make every effort to provide accurate, up-to-date information in these pages, we offer no guarantees about the accuracy of content contained herein.